Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we've missed a casino worth covering? This page explains how to reach Online Casinos Australia and what kind of enquiries we're best placed to help with.
What we can help with
Online Casinos Australia is an independent comparison site for Australian players researching online casinos. We're not a casino ourselves, so before you write in, it helps to know where our expertise actually sits. We're well placed to answer questions on:
- How we rank and rate the casinos listed on the site, including who we are and how we work
- Corrections or updates to a review — bonus terms, licensing details or game libraries change, and we'd rather fix an error than leave it standing
- Suggestions for operators or offers you think deserve a look
- General questions about how online pokies, bonuses or payment methods work in the Australian market
- Feedback on the site itself, including anything that's confusing or hard to find
What we can't help with
Because we don't operate any casino, we're not able to assist with account-specific issues. If your enquiry relates to any of the following, it needs to go directly to the casino operator rather than to us:
- Depositing, withdrawing or missing funds on a casino account
- Verifying your identity (KYC) with an operator
- Claiming, activating or querying a specific bonus you've signed up for
- Closing an account or disputing a decision made by a casino
- Technical problems with a casino's website or app
Each casino listed on this site has its own support team, usually reachable through live chat or email once you're logged into your player account — that's the fastest route for anything account-related.
If you're concerned about your gambling
If you or someone close to you is finding it hard to control their gambling, that's a priority conversation and not one to leave sitting in a contact form. Our Responsible Gambling page lists Australian support services, spending-limit tools and self-exclusion options offered by licensed operators. It's worth reading whether you're just being cautious or actively looking for support.
Before you write in about a specific casino
A lot of enquiries we receive are about how a particular offer works. If it's about one of the operators we cover — such as VegasNow, LuckyOnes, CrazyTower, Crownplay, Cashed, Coin Casino, LuckyDreams, Just Casino, Alter Spin or Bet Republic — a quick check of the relevant terms usually answers the question faster than waiting on a reply. Bonus terms, wagering requirements, expiry dates and maximum cashout limits are set by the operator, not by us, and they can change without notice on the operator's side. We do our best to keep our figures current as of 2026, but the operator's own terms and conditions always take precedence.
How we handle enquiries
We read every message that comes through, though as an independent review site we don't offer live support in the way a casino's help desk does. A few things that help us respond usefully:
- Tell us which casino or page your question relates to, if applicable
- Include enough detail that we can actually check the issue — a screenshot of a bonus term, or the URL of the page in question, goes a long way
- Keep account numbers, passwords or identity documents out of any message you send us — we have no ability to act on them and they should only ever go to the licensed operator itself
- Give us a reasonable amount of time to look into anything that requires checking a casino's current terms, since these do change
A note on our independence
Online Casinos Australia earns commission when readers click through to some of the casinos we list, and that's disclosed across the site. It doesn't buy an operator a better rating, and it doesn't change how we answer a question you send us. If a review needs correcting, we'll correct it regardless of whether the casino in question is an advertiser.
For anything relating to how we use your information when you contact us, or the terms under which this site operates, see our Terms and Conditions.
Getting the most out of a message to us
Whether you're flagging an outdated bonus figure, asking why a casino sits where it does in our rankings, or just curious how offshore licensing works for Australian players, we'd rather get a specific, well-formed question than a vague one. It means we can point you to the right page, correct the right detail, or give you a proper answer instead of a generic one.